Our main focus for IT managed services is embraced by the ITIL (IT Infrastructure Library) guidelines and disciplines.
ITIL is the de-facto global standard in the area of service management.
HETG - IT Services
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Hibernia Evros Technology Group - Helpdesk
Should You Outsource?
When it comes to specialty business functions like help desks or call centers, having them in-house is not always the best answer. Consider the following questions:
- Are you a small company just starting to implement a help desk or call centre?
- Is your help desk or call centre struggling to keep up with calls and customers?
- Is your company spending excessive management time or resources on your help desk or call centre?
- Are you about to introduce a new product or service that will put greater demands on your help desk or call centre?
- Is your time better spent on IT projects rather than IT fire fighting or user support?
If you answered Yes to any of these questions, consider our outsourcing your help desk.
An outsourced help desk has the advantage of having access to industry leading technical assistance, customer service support and call tracking. You can outsource your help desk for your own organisation, or provide technical support to your external customers.
There are many benefits to using an out sourced help desk:
- Lower overhead and administrative costs.
- Outsource common or everyday questions, and use your team for the complicated ones.
- Or, use the outsourcer for situations requiring highly-specialized technical expertise that may not exist in-house.
- Allow your IT staff to concentrate on greater business value tasks.
- Provide the benefits of a helpdesk to your users – without the heavy costs of running your own.
- Control when and how your provide support to your users.
HETG can provide an outsourced help desk to you for as little as €4 per day.